Frequently asked questions
What products do you offer?
We offer a curated collection of women's bags, shoes, and sneakers designed to combine style, comfort, and everyday elegance. Our collections are carefully selected to suit both casual and dressy looks.
What are your working hours?
Our working hours are from 1:00 PM to 1:00 AM. For any inquiries, you can contact us during working hours and our team will be happy to assist you.
How long does shipping take?
Orders are usually processed within 24 hours. Delivery time typically takes 2–5 business days, depending on your location. You will receive an update once your order is shipped.
What is your exchange policy?
We offer exchanges within 7 days from the date of delivery, provided that the item is unused, in its original condition, and in the original packaging. To request an exchange, please contact us with your order number.
What is your return policy?
Returns are accepted within 7 days of receiving your order, subject to our return policy terms. Items must be unused, undamaged, and returned in their original packaging. Sale items may not be eligible for return unless they arrive damaged or defective.