Frequently Asked Questions
Find answers to common questions about our products and services.
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We offer a curated collection of women’s bags, shoes, and sneakers
designed to combine style, comfort, and everyday elegance. Our
collections are carefully selected to suit both casual and dressy looks. -
Our working hours are from 1:00 PM to 1:00 AM]
For any inquiries, you can contact us during working hours and our team will be happy to assist you. -
Orders are usually processed within [24 hours]. Delivery time typically takes [2–5 business days], depending on your location. You will receive an update once your order is shipped.
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We offer exchanges within [7 days] from the date of
delivery, provided that the item is unused, in its original condition,
and in the original packaging. To request an exchange, please contact us
with your order number. -
Returns are accepted within [7 days] of receiving your
order, subject to our return policy terms. Items must be unused,
undamaged, and returned in their original packaging. Sale items may not
be eligible for return unless they arrive damaged or defective.